Hub’s FAQ’s. Get your questions answered around our flexible office workspaces, coworking & your hybrid workplace solutions
Is The Hub Newry RIGHT for me?
Membership:
SEARCH THE HUB'S FAQ'S
As a flexible office solutions & workspace provider we’re here to help you as a business owner, team leader or remote worker with your hybrid & flexible workplace transformations. Connect & power your performance, productivity and ultimately your profits.
“Discover your optimum, flexible working environments & those meaningful connections that bring agility, a sense of belonging & sustain your energy & performance.”
Is a flexible office workspace right for me & my business / team?
We have a diverse member mix of business scales & maturity as well as industry sectors all complimenting each other.
With varied personalities, backgrounds & ages there is a workspace to suit most including introverts and extroverts.
- From experience we have found that sales based businesses are better having a private office membership as the frequency and length of phone calls / conversations can often be distracting to other members.
- Other industries including finance / accounting / sometimes media can benefit from private office membership as well due to the often sensitive nature of their work.
Coworking can benefit the following types of people:
- Corporate remote workers who need an office & a UK IP address & base for tax / compliance reasons & to reduce commuting
- Home based workers – need some structure and a community network
- Expanding your team but don’t want the overheads of an office lease
- Downsizing your business but still want an office / community presence
- Travel a lot with work / on the road and need a central meeting space for clients / wifi
Are there member kitchens & can I bring food to eat?
We have communal member's kitchenettes on each floor equipped with the following & members are very welcome to bring in their lunches etc:
- Fridge
- Kettle
- Toaster
- Dishwasher
- Tea / coffee / milk
- Utensils / crockery
In our Margaret St location we have a member's business lounge which can be used for 1:1's, coffee, eating your lunch. This is not bookable & is accessible to all members.
*We will also be offering Nespresso coffee facilities with the option to by coffee capsules on a member subscription basis. Additional fees apply for this coffee.
Are there bike racks / storage / shower facilities etc?
Yes we have bike racks in all of our locations and the following:
In Margaret St:
- Bike racks
- Lockers
- Mail, parcel, registered offices address & virtual office facilities
- Shower
In Abbey Yard Studios:
- Bike racks
- Some storage
- Car parking (limited spaces, additional fees apply)
*Additional fees apply to some of these facilities
Are there printers on all the sites?
We have great, communal, network printers hooked up to Wifi on all of our sites that do A3 & A4 b&w, colour, scanning and copying. There is discounted printing pricing for members.
*We encourage our members to use the communal network printers rather than bringing in their own for sustainability reasons.
Do you allow pets?
Unfortunately not but we are considering a resident cat.
Is the space secure?
We have an intruder alarm, CCTV and a keycard door entry system, so no need to take the Mac to the toilet.
What are the house rules?
The whole ethos of coworking means no rules and regulations to hold you back. We embrace openness, honesty, innovation and sharing. We don’t feel the need to regulate your life any further. There are however a few guidelines that we like to stick to for everyone’s sanity and these are posted on the members login portal.
What do I wear?
There’s no uniform but please no bermuda shorts or scantily dressed people (chance is unlikely in the Irish weather)!
Can I try the space out?
Our minimum term right now is 6 months plus, we are not currently offering hotdesking due to capacity.
You are of course very welcome to visit for a tour & try the wifi, meet the members etc.
OK I’m ready, what’s next?
If you’re ready to go click here
How can we contact you?
Call us on +44 (0)28 302 60122 or email us: info@thehubnewry.com
Membership Plans:
What membership Plans do you offer?
Click here for our pricing page on the website for more information
Are these the only membership plans available?
Of course not, we’ll design a membership especially for you.
What are you opening times?
For first-timers, daily users, non-members and hot-deskers?
Monday to Friday, from 9am to 5.30pm
For full members
24/7 all year-round, no sleeping bags though please!
Is there a minimum period contract?
Our minimum term right now is 6 months for desk memberships due to capacity.
What insurances do members need?
Residents need to take out their own contents insurance.
Can I have a package with just meeting space / combined workspace?
Nothing is ever a problem, give us a call +44 (0)28 302 60122 or email: info@thehubnewry.com
Is there a deposit required for membership?
No deposit but we do ask members to pay 1 month’s membership in advance of their starting date and billing is monthly, in advance thereafter.
Do I have to sit in the same space every day?
Our Hub Unlimited & Hub Office (full memberships) have dedicated offices & desks & spaces
What's included in the monthly membership fee & what's extra?
The Hub pricing model includes the following overheads:
- Buildings Insurance
- Business Rates
- 300Mbps BT leased line broadband (shared, technical information regarding this service is enclosed)
- Electricity
- Cleaning twice weekly
- Tea station access
- Intruder alarm
- CCTV in all lobby & communal areas + coverage to front & rear entrances
- *Fully DDA compliant with disabled & unisex WC
- *Onsite shower
- *Access to roof garden
*These facilities are available at our Margaret St location
Excluded from the pricing quote:
Extras are:
- Printing
- Landline connections (clients must arrange contract themselves to match the term of their contract with The Hub and we’re all wired for CAT6 VOIP phones), any other licences, any other furniture, fittings etc
- Residents / licensees are required to take out their own contents insurance, The Hub Newry does not cover this*
Billing / Invoicing:
Can I view / pay my invoices online?
Yes, we can give you a login to enable you to view your Hub account.
What payment methods do you offer?
- Debit / Credit Card online via Stripe subscription
- Online banking
When is my invoice due?
For memberships your invoice will be due 1 month in advance of your start date and then monthly, in advance thereafter
Can I pay in a different currency?
Billing is in sterling (any corresponding banking exchange / transaction fees will be forwarded on to the member)
Are there any other fees or hidden charges?
Extras are:
- Printing
- Landline connections (clients must arrange contract themselves to match the term of their contract with The Hub and we’re all wired for CAT6 VOIP phones), any other licences, any other furniture, fittings etc
- Parking
- Virtual office / parcel facilities
- Residents / licensees are required to take out their own contents insurance, The Hub Newry does not cover this*
What overheads does my membership include:
The Hub pricing model / membership model allows you to save up to 40% compared to a traditional office lease model.
The Hub pricing model includes the following overheads:
- Buildings Insurance
- Business Rates
- 300Mbps BT leased line broadband (shared, technical information regarding this service is enclosed)
- Electricity
- Cleaning twice weekly
- Tea station access
- Intruder alarm
- CCTV in all lobby & communal areas + coverage to front & rear entrances
- *Fully DDA compliant with disabled & unisex WC
- *Onsite shower
- *Access to roof garden
*These facilities are available at our Margaret St location
Is VAT applied to my billing?
Margaret Street – membership + VAT
Abbey Yard Studios – membership + VAT
How much does printing cost?
Hub Members:
A4 Black Copy/Print @ £0.05
A3 Black Copy/Print @ £0.10
A4 Colour Copy/Print @ £0.25
A3 Colour Copy/Print @ £0.50
Registered Office Address / Mailbox:
Virtual Office Facilities
Can I use the address for mailing?
Yes, full members can use the address for mailing and for everyone else we offer a separate registered office address / mailbox facility.
Can I set up an address facility for personal use?
No, this is only for business use.
Can you forward on post with the NI mailbox membership?
Yes, that’s a service the Hub provides through its on-site parter business My Mailbox Services NI Ltd, based in our Margaret St location. You can also store post, or have it emailed and / or scanned to you.
You can sign up & learn more by clicking here
Can you forward on parcels?
Yes, find out more here:
My Mailbox Services Ltd who are based at our offices here at 6 Margaret St, Newry . You can sign up & learn more by clicking here
What is the cost / fee of a registered office address facility?
My Mailbox Services Ltd who are based at our offices here at 6 Margaret St, Newry . You can sign up & learn more by clicking here
Is there a fee for mail forwarding?
Yes, find out more here:
My Mailbox Services Ltd who are based at our offices here at 6 Margaret St, Newry . You can sign up & learn more by clicking here
Is there a deposit payable?
My Mailbox Services Ltd who are based at our offices here at 6 Margaret St, Newry . You can sign up & learn more by clicking here
What information do I need to provide to set up a registered office address facility?
My Mailbox Services Ltd who are based at our offices here at 6 Margaret St, Newry . You can sign up & learn more by clicking here
IT & AUDIOVISUAL
How fast is the Hub's WiFi?
We have a dedicated, leased line 300Mbps and here are our typical upload / download speeds:
typical upload speeds of 89.27Mbps & download 92.05 Mbps
TV SCREENS
There are smart tv's in most of our onsite meeting rooms
Printing
Can I bring my own printer?
We offer printing facilities at all of our sites for full members.
We encourage members to use the communal network printers for sustainability purposes but they can bring in their own.
Phones
Do you offer telephones?
No, however, VOIP phones work perfectly and if you need help setting that up, then we can assist.
