Hub’s FAQ’s

Hub’s FAQ’s

Hub’s FAQ’s. Get your questions answered around our flexible office workspaces, coworking & your hybrid workplace solutions

Is The Hub Newry RIGHT for me?

Membership:

SEARCH THE HUB'S FAQ'S

As a flexible office solutions & workspace provider we’re here to help you as a business owner, team leader or remote worker with your hybrid & flexible workplace transformations. Connect & power your performance, productivity and ultimately your profits.

“Discover your optimum, flexible working environments & those meaningful connections that bring agility, a sense of belonging & sustain your energy & performance.”

Are there member kitchens & can I bring food to eat?

We have communal member's kitchenettes on each floor equipped with the following & members are very welcome to bring in their lunches etc:

  • Fridge
  • Kettle
  • Toaster
  • Dishwasher
  • Tea / coffee / milk
  • Utensils / crockery 

In  our Margaret St location we have a member's business lounge which can be used for 1:1's, coffee, eating your lunch. This is not bookable & is accessible to all members. 

*We will also be offering Nespresso coffee facilities with the option to by coffee capsules on a member subscription basis. Additional fees apply for this coffee.

 

 

Are there bike racks / storage / shower facilities etc?

Yes we have bike racks in all of our locations and the following:

 

In Margaret St:

  • Bike racks
  • Lockers
  • Mail, parcel, registered offices address & virtual office facilities
  • Shower

In Abbey Yard Studios:

  • Bike racks
  • Some storage
  • Car parking (limited spaces, additional fees apply)

*Additional fees apply to some of these facilities

 

 

Are there printers on all the sites?

We have great, communal, network printers hooked up to Wifi on all of our sites that do A3 & A4 b&w, colour, scanning and copying. There is discounted printing pricing for members. 

*We encourage our members to use the communal network printers rather than bringing in their own for sustainability reasons. 

Do you allow pets?

Unfortunately not but we are considering a resident cat.

Is the space secure?

We have an intruder alarm, CCTV and a keycard door entry system, so no need to take the Mac to the toilet.

Membership Plans:

Are these the only membership plans available?

Of course not, we’ll design a membership especially for you.

What are your opening times?

For first-timers, daily users, non-members and hot-deskers?
Monday to Friday, from 9am to 5.30pm
For full members
24/7 all year-round, no sleeping bags though please!

Is there a minimum period contract?

Our minimum term right now is 6 months for desk memberships due to capacity.

Can I have a package with just meeting space / combined workspace?

Nothing is ever a problem, give us a call +44 (0)28 302 60122 or email: info@thehubnewry.com

Is there a deposit required for membership?

No deposit but we do ask members to pay 1 month’s membership in advance of their starting date and billing is monthly, in advance thereafter.

Do I have to sit in the same space every day?

Our Hub Unlimited & Hub Office (full memberships) have dedicated offices & desks & spaces 

What's included in the monthly membership fee & what's extra?

The Hub pricing model includes the following overheads:

  • Buildings Insurance
  • Business Rates
  • 300Mbps BT leased line broadband (shared, technical information regarding this service is enclosed)
  • Electricity
  • Cleaning twice weekly
  • Tea station access
  • Intruder alarm
  • CCTV in all lobby & communal areas + coverage to front & rear entrances
  • *Fully DDA compliant with disabled & unisex WC
  • *Onsite shower
  • *Access to roof garden

*These facilities are available at our Margaret St location

Excluded from the pricing quote:

Extras are:

  • Printing
  • Landline connections (clients must arrange contract themselves to match the term of their contract with The Hub and we’re all wired for CAT6 VOIP phones), any other licences, any other furniture, fittings etc
  • Residents / licensees are required to take out their own contents insurance, The Hub Newry does not cover this*

Billing / Invoicing:

Can I view / pay my invoices online?

Yes, we can give you a login to enable you to view your Hub account.

 

What payment methods do you offer?

  • Debit / Credit Card online via Stripe subscription
  • Online banking

When is my invoice due?

For memberships your invoice will be due 1 month in advance of your start date and then monthly, in advance thereafter

Can I pay in a different currency?

Billing is in sterling (any corresponding banking exchange / transaction fees will be forwarded on to the member)

Are there any other fees or hidden charges?

Extras are:

  • Printing
  • Landline connections (clients must arrange contract themselves to match the term of their contract with The Hub and we’re all wired for CAT6 VOIP phones), any other licences, any other furniture, fittings etc
  • Parking
  • Virtual office / parcel facilities
  • Residents / licensees are required to take out their own contents insurance, The Hub Newry does not cover this*

What overheads does my membership include:

The Hub pricing model / membership model allows you to save up to 40% compared to a traditional office lease model.

The Hub pricing model includes the following overheads:

  • Buildings Insurance
  • Business Rates
  • 300Mbps BT leased line broadband (shared, technical information regarding this service is enclosed)
  • Electricity
  • Cleaning twice weekly
  • Tea station access
  • Intruder alarm
  • CCTV in all lobby & communal areas + coverage to front & rear entrances
  • *Fully DDA compliant with disabled & unisex WC
  • *Onsite shower
  • *Access to roof garden

*These facilities are available at our Margaret St location

 

 

Is VAT applied to my billing?

Margaret Street – membership + VAT

Abbey Yard Studios – membership + VAT

 

How much does printing cost?

Hub Members:

A4 Black Copy/Print @     £0.05
A3 Black Copy/Print @     £0.10
A4 Colour Copy/Print @   £0.25
A3 Colour Copy/Print @   £0.50

 

Registered Office Address / Mailbox:

Virtual Office Facilities

Can I use the address for mailing?

Yes, full members can use the address for mailing and for everyone else we offer a separate registered office address / mailbox facility.

Can I set up an address facility for personal use?

No, this is only for business use.

Can you forward on post with the NI mailbox membership?

Yes, that’s a service the Hub provides through its on-site parter business My Mailbox Services NI Ltd, based in our Margaret St location. You can also store post, or have it emailed and / or scanned to you.

You can sign up & learn more by clicking here

 

Can you forward on parcels?

Yes, find out more here:

My Mailbox Services Ltd who are based at our offices here at 6 Margaret St, Newry . You can sign up & learn more by clicking here

What is the cost / fee of a registered office address facility?

My Mailbox Services Ltd who are based at our offices here at 6 Margaret St, Newry . You can sign up & learn more by clicking here

Is there a fee for mail forwarding?

Yes, find out more here:

My Mailbox Services Ltd who are based at our offices here at 6 Margaret St, Newry . You can sign up & learn more by clicking here

Is there a deposit payable?

My Mailbox Services Ltd who are based at our offices here at 6 Margaret St, Newry . You can sign up & learn more by clicking here

What information do I need to provide to set up a registered office address facility?

My Mailbox Services Ltd who are based at our offices here at 6 Margaret St, Newry . You can sign up & learn more by clicking here

IT & AUDIOVISUAL

How fast is the Hub's WiFi?

We have a dedicated, leased line 300Mbps and here are our typical upload / download speeds:

typical upload speeds of 89.27Mbps & download 92.05 Mbps

TV SCREENS

There are smart tv's in most of our onsite meeting rooms 

Printing

Can I bring my own printer?

We offer printing facilities at all of our sites for full members.

We encourage members to use the communal network printers for sustainability purposes but they can bring in their own.

Phones

Do you offer telephones?
No, however, VOIP phones work perfectly and if you need help setting that up, then we can assist.

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The Hub is now one of the leading coworking spaces in Northern Ireland offering desk hire, private office spaces, virtual office facilities, coaching & mentoring.

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